Shipping Policy

Effective Date: August 16, 2026

We aim to provide reliable and convenient delivery for customers in the United Arab Emirates. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are normally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

You will receive an order confirmation after placing your order. Where tracking is available, tracking information may be provided after the order has been shipped.

2. Delivery within the UAE

We currently offer delivery to locations within the United Arab Emirates where our courier partners provide service.

Estimated delivery time: 2–5 business days after order processing.

Delivery times are estimates and are not guaranteed. Some locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount to the delivery courier upon delivery.

COD availability may depend on the customer's location, product, order value, and courier service.

Customers should ensure that the provided phone number and delivery address are accurate and that someone is available to receive the order.

5. Tracking

Where tracking is available, we may provide a tracking number or delivery updates.

Tracking information may take some time to become active after the courier receives the package.

6. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Mobile number

• Building or villa information

• Street or area

• City/emirate

• Any other information required for successful delivery

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges or other arrangements may apply.

7. Delivery Attempts

Our courier partner may contact you before or during delivery.

If delivery cannot be completed because the customer is unavailable, unreachable, or refuses to receive the package, the courier may make another delivery attempt or return the package to us.

Additional delivery charges may apply for repeated delivery attempts where permitted.

8. Delayed Deliveries

Although we aim to meet the estimated delivery times, delays may occur because of circumstances beyond our reasonable control, including:

• Courier delays

• Severe weather

• Public holidays

• High order volumes

• Incorrect delivery information

• Road or transportation disruptions

• Government restrictions

• Other unforeseen circumstances

We will make reasonable efforts to assist customers when a delivery is delayed.

9. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

Where appropriate, provide photographs or videos of the package and product so that we can investigate the issue with the courier and determine an appropriate solution.

10. Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will review the delivery status and, where applicable, contact the courier to investigate.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed or shipped.

Any eligible refund will be handled according to our Return & Refund Policy.

12. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes in our delivery services, courier partners, shipping rates, or applicable requirements.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about shipping or delivery, please contact us using the contact information provided on our Shopify store.

Store Name: Star Deal Treasure
Email: stardealtresure@outlook.com
Phone:+923354065246
Delivery Area: United Arab Emirates