Return & Refund Policy

Effective Date: August 16, 2026

Thank you for shopping with us. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products purchased through our Shopify store may be returned or refunded.

1. Return Eligibility

Customers in the United Arab Emirates may request a return if:

• The product is defective, damaged, or significantly different from the product description.

• The wrong product was sent.

• The product is unused and in its original condition, packaging, and accessories, where applicable.

• The return request is submitted within 7 days of delivery.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

After reviewing the information, we may offer a replacement, reshipment, or refund, depending on the circumstances.

3. Change of Mind

Returns for change of mind may be accepted only if the product is unused, unopened, and in its original condition. Certain products may not be eligible for change-of-mind returns due to their nature.

Any applicable return shipping costs may be the customer's responsibility.

4. Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used or installed

• Are damaged due to customer misuse or negligence

• Are missing original packaging or accessories

• Cannot be resold for hygiene or safety reasons

• Are clearly identified as non-returnable on the product page

5. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method, where supported by the payment provider.

Refund processing time may vary depending on the payment provider or financial institution. We do not control the processing time after the refund has been initiated.

6. Return Shipping

If the return is due to our error, such as receiving a defective, damaged, or incorrect product, we may cover reasonable return shipping costs or provide an appropriate alternative solution.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

7. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on product stock.

If the requested product is unavailable, we may provide a refund or another suitable resolution.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but the amount has not appeared in your account, please first check with your bank or payment provider.

If the refund is still missing after the applicable processing period, please contact our customer support team with your order number.

9. How to Request a Return

To request a return or refund, contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos :

Please do not send products back without receiving return instructions from us.

10. UAE Consumer Protection

We aim to handle returns, refunds, replacements, and customer complaints fairly and in accordance with applicable consumer protection requirements in the United Arab Emirates.

Nothing in this policy is intended to limit any mandatory rights or protections available to customers under applicable UAE law.

11. Policy Changes

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

12. Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details provided on our Shopify store.

Thank you for choosing our store.