Privacy policy

Privacy Policy

Effective Date: August 16, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase from our Shopify store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment-related information

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery and shipping

  • Process payments through our payment providers

  • Provide customer support

  • Communicate with you about your orders

  • Handle returns, refunds, and exchanges

  • Improve our products, website, and customer experience

  • Prevent fraud, unauthorized transactions, and abuse

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where permitted by law and, where required, with your consent

3. Payment Information

Payments may be processed through third-party payment providers. We generally do not store your complete payment card details on our own systems.

Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Shopify and Third-Party Services

Our store is operated using Shopify. Shopify and other service providers may process information as necessary to provide services such as website hosting, payment processing, analytics, fraud prevention, shipping, and customer support.

These third parties may have access to information only to the extent reasonably necessary to perform their services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising and marketing, where applicable

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Marketing Communications

If permitted by applicable law, we may send promotional emails, SMS messages, or other marketing communications about products, offers, or store updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.

7. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers when necessary to operate our store, including:

  • Shopify and website service providers

  • Payment processors

  • Shipping and delivery companies

  • Fraud-prevention and security providers

  • Marketing and analytics providers

  • Professional or legal advisers where necessary

We may also disclose information when required by applicable law, regulation, court order, or lawful governmental request.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the contact information provided on our Shopify store.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our store is not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Because we may use Shopify and other third-party service providers, your information may be processed or stored in countries outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our Shopify store.

Thank you for trusting us with your information.